Your privacy is our priority. This document clearly explains how acewin collects, uses, stores, and protects your personal information as a user of our platform.
Updated: 1 January 2026 | 256-bit SSL Encryption Active
AceWin takes our responsibility to protect every user's privacy seriously. This Privacy Policy explains our practices regarding the collection, use, storage, disclosure, and protection of personal information you provide to us when using the AceWin platform — whether through our website, Android app, iOS app, or any other communication channels we provide.
This policy applies to all users who register for or use AceWin's services, including new members, existing members, VIP programme members, and anyone browsing our platform even without a registered account.
We are committed to ensuring your data is handled to the highest data protection standards. For any questions regarding this Privacy Policy, our support team is available via live chat 24/7.
AceWin collects your personal information for specific and controlled purposes. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Registration Information | Full name, email, phone number, date of birth | Identity verification & account management |
| KYC Documents | MyKad copy, Passport, NRIC | Regulatory compliance & age verification |
| Financial Data | Bank account number, deposit & withdrawal records | Payment processing & fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security & platform optimisation |
| Activity Data | Betting records, game history, login timestamps | Service improvement & compliance |
| Communication Data | Support chat transcripts, enquiry emails | Complaint management & support enhancement |
We only collect data that is strictly necessary to operate our services. You have the right to ask why any specific data is being collected, and we will provide a clear and accurate explanation.
Every piece of information we collect is used for legitimate and transparent purposes. acewin does not use your data for any purpose beyond what is stated below:
AceWin will not use your data to make automated decisions that negatively affect you without human oversight. We also do not build user profiles for third-party advertising purposes.
AceWin does not sell, rent, or trade your personal information to third parties. However, under certain circumstances, we may need to share your data with the following parties:
All third parties involved in processing your data are required to comply with our privacy standards and are not permitted to use that data for any purpose other than what is specified in their service agreement with acewin.
AceWin continually invests in the latest security technologies and procedures to ensure your personal data remains protected at all times. The key security measures we employ are as follows:
While we take all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure by never sharing your password with anyone.
AceWin uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use cookies for the following purposes:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and security of your account on the AceWin platform.
AceWin retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our established data disposal procedures. You may request early deletion of your data by contacting our support team, subject to any legal requirements that may prevent full erasure.
As an acewin platform user, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold about you at any time.
Update or correct any of your personal information that is inaccurate or out of date.
Request the deletion of your personal data, subject to applicable legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for use elsewhere.
Request that we restrict the processing of your data under certain circumstances as defined by law.
To exercise any of the above rights, please contact the acewin support team via live chat or email. We will process your request within 30 business days.
The acewin platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from anyone under the age of 18.
All account registrations go through a strict age verification process. Should we discover that a child's personal data has been inadvertently collected, we will take immediate steps to delete that data and terminate the account in question.
If you believe a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.
AceWin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technologies, or evolving legal requirements. Users will be notified of any material changes via email or in-platform notification before they take effect.
The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding the privacy of your data, please contact us via:
We are committed to addressing every privacy-related inquiry with seriousness and transparency. Your trust is the foundation of the relationship we build with you as an acewin user.
At AceWin, data protection is not just a policy document — it is embedded in every aspect of how we build and operate this platform.
The same 256-bit SSL technology used by Malaysia's leading banks protects every exchange of data between you and our servers.
Your identity verification documents are stored in an encrypted environment and accessed only by authorised personnel for compliance purposes.
Our AI system monitors all account activity around the clock and will trigger an alert if any unusual access attempts are detected.
Your personal information has never been and will never be sold to advertisers, data brokers, or any third party for commercial purposes.
Manage your privacy preferences, communication limits, and account security settings directly from the acewin account control panel.
AceWin's privacy and security practices are periodically reviewed by independent third-party auditors to ensure the highest standards are consistently maintained.