Terms and Conditions AceWin —
Complete Platform Usage Guide

Welcome to acewin, an online entertainment platform providing casino, sports betting, and real-time gaming services to users in Malaysia. These Terms and Conditions ("Agreement") constitute a binding contract between you ("User") and acewin ("Company", "we", "Platform").

This agreement takes effect as soon as you complete account registration or use any part of the acewin platform, whether via the website, Android mobile app, iOS app, or any other channel provided by us.

AceWin reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being posted on the platform. It is your responsibility to review this document periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To register and use the acewin platform, you must meet the following requirements:

• Aged at least 18 years of age at the time of registration.
• Being an individual with full legal capacity to enter into binding agreements.
• Not being located in any jurisdiction that prohibits or restricts the use of online gambling platforms.
• Never having been banned or suspended from using any acewin platform previously.

Each user is only permitted to register one account only. Holding multiple accounts is a serious violation of these Terms and may result in the immediate suspension or termination of all associated accounts, including forfeiture of any unused funds or bonuses.

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. AceWin reserves the right to request identity verification (KYC) at any time, and failure to comply may result in your account being temporarily restricted or terminated.

Your account password is entirely your responsibility. Do not share your login details with anyone. AceWin will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

AceWin supports a wide range of payment methods commonly used in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers to and from Maybank, CIMB, Public Bank, RHB, and Bank Islam accounts.

Deposit: All deposits are processed instantly. The minimum deposit amount is RM10 per transaction. acewin does not charge any processing fees on your deposits; however, third-party financial service providers may apply their own charges.

Withdrawal: Withdrawal requests are processed within 15 minutes to 2 hours depending on the selected method and time of request. The minimum withdrawal limit is RM30. Withdrawals may only be made to a bank account or e-wallet registered under the same name as the acewin account holder.

• The first withdrawal from a new account requires completed KYC verification.
• AceWin reserves the right to place withdrawals on hold for security review if suspicious activity is detected.
• Deposited funds may only be used for betting purposes on the AceWin platform.
• Any attempt to transfer funds via unapproved methods may result in account suspension.

All financial transactions on the acewin platform are protected with 256-bit SSL encryption and monitored by our real-time fraud detection system to ensure user security at all times.

AceWin offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, VIP membership rewards, and seasonal special promotions. All bonuses are subject to specific terms stated in each offer.

General terms applicable to all acewin bonuses:

• Every bonus has wagering requirement that must be fulfilled before any bonus funds or related winnings can be withdrawn.
• The welcome bonus may only be claimed once per new user.
• AceWin reserves the right to void bonuses if there are signs of abuse, including the use of multiple accounts or wagering techniques designed to clear bonuses without genuine risk.
• Free credit bonuses cannot be withdrawn as cash — only winnings that exceed the specified threshold are eligible for withdrawal.
• The validity period of each bonus will be stated in the respective offer. Expired bonuses cannot be extended.

The acewin VIP Program offers tiered rewards based on your wagering activity. VIP members enjoy benefits such as higher withdrawal limits, personalised bonuses, access to exclusive promotions, and a dedicated account manager. Full details of the VIP Program are available on the VIP ours.

All games offered on the acewin platform — including Slots, Live Casino, Sports Betting, and table games — have specific rules stated within each game's interface. Users are responsible for understanding the rules of each game before placing any bets.

The following are strictly prohibited on the acewin platform:

• Using any third-party software, bots, automated scripts, or tools designed to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs, technical errors, or system loopholes to obtain illegitimate wins.
• Any attempt at money laundering through the acewin platform.
• Making any false claims or accusations against the acewin platform or its staff.
• Acting in a manner that harasses, threatens, or abuses support staff or other users.

Violation of any of the above rules may result in immediate account suspension, forfeiture of funds and bonuses, and appropriate legal action where necessary. acewin employs advanced monitoring technology to detect suspicious activity in real time.

In the event of a dispute regarding game outcomes, AceWin's server records shall be considered final and conclusive evidence. Winnings resulting from technical errors or system malfunctions will not be paid out, and AceWin reserves the right to void the relevant transactions.

AceWin is fully committed to responsible gaming practices. We believe that healthy entertainment starts with self-awareness and good control. Our platform provides a range of tools to help users manage their betting activity wisely.

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account control panel.
• Loss Limit: Set a maximum loss amount over a period of your own choosing.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Users who feel they need a longer break may apply for a long-term self-exclusion through our support team.

If you or someone you know needs help with a gambling problem, we encourage you to reach out to a relevant support organisation. The Responsible Gaming ours contains more complete information and resources.

The collection, use, and protection of your personal information is governed by Privacy Policy AceWin, which forms part of these Terms and Conditions. By using our platform, you agree to the collection and processing of your data as described in the relevant Privacy Policy.

AceWin uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent, unless required by law or relevant authorities.

Our KYC (Know Your Customer) process may require you to submit a copy of a valid identity document. All documents are stored securely and used solely for identity verification and regulatory compliance purposes.

AceWin reserves the right to suspend or terminate any user account at any time for the following reasons:

• Violation of any terms set out in this document.
• Fraud, illegal activity, or conduct that is harmful to the platform or other users.
• Failure to complete the KYC process within the specified timeframe.
• Requests from relevant legal authorities or regulators.
• The user registers from a jurisdiction that does not permit the use of online gambling platforms.

Users who wish to voluntarily close their account may contact the acewin support team via live chat or email. Any remaining account balance will be refunded to the user after the required security review, provided there are no outstanding term violations.

The acewin platform is provided on an "as-is" basis. While we strive to ensure uninterrupted and bug-free service, acewin does not guarantee that the platform will always be available, error-free, or fully meet all your requirements.

AceWin shall not be liable for:

• Any financial losses arising from betting activity on the platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, power outages, or natural disasters.
• Losses arising from unauthorised access to your account due to your own negligence.
• Any third-party content or actions related to the platform.

Under no circumstances shall AceWin's maximum liability to you exceed the total amount you have deposited into your account in the 30 days preceding the claim in question.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the acewin platform. Any dispute arising from or in connection with these Terms shall first be resolved through amicable discussion between both parties.

If a resolution cannot be reached through negotiation, the dispute will be referred to binding arbitration. The arbitration decision is final and binding on both parties.

For any inquiries, complaints, or feedback regarding these Terms and Conditions, please contact the acewin support team via our 24/7 live chat available on the platform.